For every one person who speaks a negative comments about your business anywhere offline or online, that could potentially mean another 10 customers lost as they tell their friends and family about their negative experience. Without being aggressive there are actions you can take to turn this perception around and win more customers as a result.
On the other hand, you could be missing out on hearing great things about your business from your customers, which could potentially bring you additional business if you act upon this accordingly.
Trip advisor is a great example of an online community where you can hear feedback from a variety of customers and respond to these in a constructive manner. Tweetiepie Media helps many of our clients respond to their Trip Advisor reviews as part of their package.
Take a couple of minutes and visit www.socialmention.com and see for yourself whats comes up with your company name. Please note this website does not have an exhaustive list, however it might surprise you.
If you’d like more information on how Tweetiepie Media can help you, please get in touch!